Cancellation Policy

Cancellation & Reschedule Policy

Your appointments are very important to the team members at Ono Spa. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations.

• Cancellations made up to 24 hours in advance of your appointment are refundable.

• Cancellations made within 24 hours of an appointment are none refundable and 100% of the service will be charged to your credit card.

• There is a $50 fee if you choose to reschedule your appointment within 24 hours of your scheduled appointment.